Refund Policy

Last updated: January 03, 2026

Our Refund Policy

At Hello, Old Days, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

When Can I Get a Refund?

You may request a refund within 7 days of receiving your order if:

•The item is damaged or defective. •You received the wrong item. •The item is very different from the description. Note: Items must be unworn, unwashed, and in their original packaging with tags attached.

The following items cannot be refunded:

•Items marked as "Final Sale" or bought during special promos. •Items that have been worn, washed, or damaged by the customer. •Items missing their original tags.

To request a refund:

Contact our customer service team at our contact page
Provide your order number and reason for the refund
Include clear photos of the item if it's defective or damaged
Wait for our team to review and approve your refund request
Once approved, you'll receive instructions for returning the item

Once we receive and inspect your returned item, we will send you an email notification. If your refund is approved:

The refund will be processed within 5-7 business days
The credit will be applied to your original payment method
Depending on your bank or payment provider, it may take an additional 3-5 business days to appear in your account

Return shipping costs depend on the reason for the return:

Defective or incorrect items: We will cover the return shipping costs
Change of mind: You are responsible for return shipping costs

Exchanges

If you need a different size or color, we recommend placing a new order for the item you want and returning the original item for a refund. This ensures you get your preferred item as quickly as possible.

If you haven't received your refund after the expected timeframe:

Check your bank account again
Contact your credit card company - it may take some time before your refund is officially posted
Contact your bank - there is often processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help!